Penn Medicine Lancaster General Health
POSITION SUMMARY In collaboration with the Strategic HR Business Partner, consults with and advises leaders and employees within assigned client groups to influence, develop and integrate identified human capital strategies based on needs of the business. Provides coaching, direction and assistance in the execution of people strategies, talent retention, employee relations, performance management and internal communications for assigned units.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
- Acts as internal consultant by analyzing and recommending solutions to human resource issues in assigned client groups. Provides standard reports and analysis of metrics and statistical data to identify trends and opportunities
- Partners with managers and assigned client groups to resolve employee relations issues that may include conflict resolution, performance improvement issues and terminations. Interprets employee relations policies, programs and practices and coaches managers to ensure that employees are treated fairly, consistently, and in a manner that is not discriminatory. Performs investigations as required.
- Monitor employee retention and turnover within business unit and develop action plans in collaboration with leadership as appropriate. Conduct focus groups, round tables and exit interviews as required to maintain employee engagement. Partner with leaders on identifying engagement opportunities within their teams and assist in development of appropriate actions plans.
- Recommends and engages managers to participate in appropriate talent development programs or initiatives that enhance teamwork, positive patient experiences, and productivity. Presents new approaches and provides the support services needed to facilitate implementation where appropriate..
- Establishes and maintains communications programs that support the needs of the organization and retention of the best employees. Coaches leaders on leading and managing their departments with a focus on driving change and utilization of change management tools.
- Works collaboratively with management to project and develop appropriate staffing plans for their departments. Assists managers in planning and administering staffing ratios and FTE mix.
- Partners with Talent Acquisition, Talent Development, Compensation, Benefits and HCM as appropriate to develop strategies that meet the needs of both the business and employees.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
- Ensure clients are in compliance with established HR practices and procedures.
- Answer non-routine questions for information on policy interpretation.
- Works on special projects or serves on cross functional teams within HR and in support of business.
- Other duties as assigned.
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
Bachelor’s degree in Human Resources or a related field.
One (1) to three (3) years of progressively responsible experience in Human Resources, preferably in healthcare or a shared services business environment.
Strong client service experience, ability to handle multiple clients.
Strong and effective communication and interpersonal skills.
Proven ability to handle multiple projects and deadlines.
PREFERRED QUALIFICATIONS:
Three (3) to five (5) years of experience.
Working knowledge of HR best practices.
SHPR or PHR Certification.